Novatours OU is a renowned brand in the travel industry, offering exceptional holiday experiences to travelers around the world. With a commitment to providing top-notch service and unforgettable memories, Novatours OU has established itself as a trusted name among globetrotters. The company prides itself on its extensive knowledge of various destinations and its ability to cater to the unique preferences of each traveler. Whether it’s a relaxing beach vacation, an adventurous trek through rugged landscapes, or a cultural exploration of vibrant cities, Novatours OU ensures that every aspect of the trip is carefully curated to meet the highest standards. With a team of experienced professionals and a wide range of travel options, Novatours OU is dedicated to making dream vacations a reality. Discover the joy of exploring the world with Novatours OU and create memories that will last a lifetime.
Reviews
The worst experience ever. 2 weeks before holiday, they said that the flight is cancelled and we can choose to fly 2 days after but for extra money. They didn't even apologise. I'm strongly not recommending.
Worst travel agency. Do not recommend. Booked a trip to 5-star hotel which objectively was barely a 3-star level one. No assistance to change the hotel or get transfeer to another one at the location. No refund while didn't stay even one day at the hotel they arranged. Zero flexibility and unprofessional customer service.
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The 3.8 rating is not true, in reality there should be a maximum of 2.5. I used the services of a travel agency for many years, but with each subsequent year more and more doubts began to appear: “Do I need such a service?!” and in the end I don’t want to use their services anymore, also this smartlynks is some kind of PPC, he’s always late, they try to rip off money for every little service of money (((
Regarding the problems and the feedback given about it, I received a response full of paragraphs from the lawyer, instead of digging a little deeper and even sincerely apologizing and admitting my mistake. Neither the travel consultant nor the local travel agent left a professional impression, and I will not travel with Novatours again. Do not recommend.
It is better to turn to intermediaries. At Novatours, everything is very slow, the employees are incompetent and are not aware of the current offers in their own company. They are interested in sales, but for some reason they don’t want to work for it. They redirect you to a consultant who is of no use. It's a shame that the client has to serve themselves and follow their campaign rules. The sediment is negative.
My experience with the travel agency Novatours left many negative impressions. When planning a trip to Turkey, we expected to see and experience a lot, but our vacation was ruined. The promises of what the hotel would be like and what would be included, given to us when booking, turned out to be not what actually happened, many things did not work, or were in terrible condition, although the hotel was 5 stars..
The company's employees did not keep their promises and did not meet our expectations.
They promised that the lawyer would respond within 15 days, but we had to come to the office in person after many calls and messages to finally get an answer, and this did not happen until several days later and only after my visit to the site.
In the end, our holiday was ruined and our experience with Novatours was far from what we expected. I will never use this company again and advise everyone to think twice before choosing them for travel. I hope my review will help others avoid similar troubles.
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